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Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day, 


-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us (Stockshop.de GmbH, Große Rosenstr. 21, 34117 Kassel, Telephone number: +495613162235, Fax number: +495613169661, E-Mail address: kundenservice@stockshop.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.


We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.



Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Stockshop.de GmbH, Große Rosenstr. 21, 34117 Kassel, Fax number: +495613169661, Email address: kundenservice@stockshop.de :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.


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Shipping

Shipping and charges


Delivery time?

Because of our close collaboration with leading european manufacturers and short logistic ways nearly all our products are instantly available from stock. After the receipt of your order you get an e-mail with your order acceptance. We start working on your order immediately. If there is any delivery bottleneck we will inform you directly. On date of dispatch you will get one more e-mail within a link for tracking your shipment by our shipping service.

Shipping- and packaging costs in euro:

The pro-rata shipping and packaging costs each shipment in Germany:

PREMIUM DHL 5,99 EUR 

STANDARD DPD 4,99 EUR

EXPRESS DPD up to 6pm 9,99 EUR (guaranteed next Day Mo.-Fr.)

EXPRESS DPD up to noon 12,99 EUR (guaranteed next Day Mo. - Fr.)

 EXPRESS DPD Saturday 12,99 EUR

 All Express Orders must be done no later than noon.

Albania 19,00 €
Andorra 15,60 €
Austratren 41,95 €
Belgium 9,80 €
Bosnia Hzg. 19,00 €
Bulgaria 19,00 €
Denmark 10,90 €
Germany 4,95 €
Estonia 19,00 €
Finnland 19,00 €
France 13,20 €
Greece 19,00 €
Great Britain 11,60 €
Ireland 19,00 €
Iceland 19,00 €
Israel 28,05 €
Italy 15,60 €
Katar 34,60 €
Croatia 19,00 €
Latvia 19,00 €
trchtenstein 18,50 €
trthuania 19,00 €
Luxembourg 9,80 €
Malta 19,00 €
Macedonia 19,00 €
Monaco 13,20 €
New Zealand 41,95 €
Netherlands 9,80 €
Norway 19,00 €
Austria 9,80 €
Poland 16,90 €
Portugal 19,00 €
Russia 28,05 €
San Marino 15,60 €
Saudi Arabia 34,60 €
Sweden 15,60 €
Switzerland 18,64 €
Serbia 19,00 €
Slovakia 15,60 €
Slovenia 15,60 €
Spain 15,60 €
Czech Repubtrc 10,90 €
Turkey 28,05 €
Ukraine 19,00 €
Hungary 15,60 €
Vatican City 15,60 €
arab.arab.Emirates 34,60 €
USA 34,60 €

For supplies to non-EU affiliated countries there are some more costs like custom duties, taxes or dues thereby incurred.

More informations about custom duties you can find here: http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE

More informations about import turnover tax you can find here: http://auskunft.ezt-online.de/ezto/Welcome.do

Special informations for customers from Switzerland can be found here: http://xtares.admin.ch/tares/login/loginFormFiller.do


Supplies to Switzerland and Liechtenstein are handled without the german value added tax.


Express Shipping Germany:

Inside of Germany you can get the article against an additional delivery fee about 7,00 EUR/packet on the next working day (Monday - Friday) guaranteed (only methods of payment like bank collection/ paypal/ credit card).

Therefor you have to take your order at the latest on previous day until 10.00 o'clock in the morning (for delivery on monday order on previous friday).

As a precaution you should have your express shipping acknowledged by us in advance by phone: +49 561 316 2235


Operation of shipping

The products of our assortment are shipped with DPD (Standard) and DHL (Premium) shipping services. Please keep in mind, that for delivery to a delivery address the goods will be handed out personally.

During your order transaction you can give a delivery address (DHL Premium also Packstation) that deviates from the billing address.